Factory Warranty Program
For information on the Extended Warranty Program, click here.
First Year – Velocity Boiler Works warrants that its residential cast iron boilers and all water heaters are free from defects in material and workmanship under normal usage for a period of one year from the date of the original installation. In the event that any such part is found to be defective in material or workmanship during this one-year period, two-years on Phantom models, Velocity Boiler Works will repair or replace the defective part.
Residential Boiler – Year 2 and Additional Years – Velocity Boiler Works warrants its second and subsequent years for the heat exchanger only. All other component parts furnished by Velocity Boiler Works shall be limited to one year from date of installation, not to exceed the component manufactures warranty. Refer to the chart below for a breakdown of coverage by series.
| RESIDENTIAL – WATER | |
| SERIES | WARRANTY |
| Aruba-4 (AWR) | Limited Lifetime Pro-rated after 20 years |
| Bali (BWF) | |
| Cabo (CWD) | |
| Cayman (CWI) | |
| Freeport 2 (FWZ) | |
| Tobago (TWZ) | |
| Bimini (BWC) | 15 Year Limited |
| Phantom (PHNTM) | 12 Year Limited |
| Maui (MWC) | 7 Year Limited |
| RESIDENTIAL – STEAM | |
| SERIES | WARRANTY |
| Bermuda (BSI) | 12 Year Limited |
| Freeport 2 (FSZ) | |
| Kingston (KSZ) | |
Commercial Boiler – Velocity Boiler Works warrants its second and subsequent years for the cast iron section only. All other component parts furnished by Velocity Boiler Works shall be limited to one year from date of installation, not to exceed the component manufacturer’s warranty. Refer to the chart below for a breakdown of coverage by series.
| COMMERCIAL | |
| Series | Warranty |
| Series 16H | 10 Years |
| Series 24 | 10 Years |
| Series 32 | 10 Years |
| Freeport FW | 10 Years |
Indirect Fired Water Heater – Velocity Boiler Works warrants its second and subsequent years for the tank, coil and clean-out cover only. All other component parts furnished by Velocity Boiler Works shall be limited to one year from date of installation, not to exceed the component manufacturer’s warranty. Refer to the chart below for a breakdown of coverage by series.
| MEGA-STOR (MS) | |
| Series | Warranty |
| Residential – First Owner | Limited Lifetime |
| Commercial | 5 Years |
| MAXI-THERM 2 | |
| Series | Warranty |
| Residential | 10 Years |
| Commercial | 5 Years |
All Air Products – Refer to the chart below for a breakdown of coverage by category and series.
| AIR PRODUCTS | |
| Model | Warranty |
| Oil Furnace | Limited Lifetime |
| Gas Furance | 5 Year Limited |
| Santa Fe III | 5 Year Parts |
| Taos Condensing Unit | 5 Year Limited |
This warranty cannot be considered as a guarantee of workmanship of an installer connected with the installation of Velocity products, or as imposing on Velocity Boiler Works liability of any nature for unsatisfactory performance as a result of faulty workmanship in the installation, which liability is expressly disclaimed.
This warranty applies only to boilers installed within the 48 contiguous United States, the State of Alaska, and Canada.
The remedy for breach of this warranty is expressly limited to the repair or replacement of any part found to be defective under conditions of normal use, and the remedy for breach of this warranty or for negligence does not extend to liability for incidental, special or consequential damages or losses, such as loss of the use of the material, inconvenience or loss of time.
The homeowner will be responsible for the cost of removing and reinstalling the alleged defective part or its replacement and all labor and material connected therewith, and transportation to and from Velocity Boiler Works.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long implied warranty lasts, so the above limitations and exclusions may not apply to you.
For prompt warranty service, notify the installer, who, in turn, will notify the Velocity Boiler Works distributor from whom he purchased the product. If this action does not result in warranty service, the homeowner or installer should write or contact Velocity Boiler Works at 3633 “I” Street, Philadelphia, PA 19134, giving full particulars in support of the claim. Alleged defective part or parts must be returned through trade channels in accordance with the Velocity Boiler Works procedure currently in force for handling returned goods for the purpose of inspection to determine cause of failure. Velocity Boiler Works will furnish the new part(s) to an authorized Velocity Boiler Works distributor, who, in turn, will furnish the part(s) to the heating contractor who installed the boiler.
Click here to register your warranty.
